Why and How to Survey Your Customers and Ask Them to Leave Reviews on Google via 10DLC Compliant Text Messages for Local Businesses
10DLC stands for 10-digit long code. It is a new type of long code that is designed to improve the delivery of A2P (application-to-person) messages. A2P messages are messages that are sent from businesses to consumers, such as marketing messages, appointment reminders, and two-factor authentication codes.
10DLC is different from traditional long codes in a few ways. First, 10DLC messages are subject to a higher level of scrutiny by carriers. This helps to ensure that only legitimate businesses are sending A2P messages, and that these messages are not being used for spam or other malicious purposes.
Second, 10DLC messages are delivered to a dedicated inbox on the recipient’s phone. This means that recipients are less likely to miss or ignore these messages.
Third, 10DLC messages can be tracked more easily than traditional long code messages. This helps businesses to measure the effectiveness of their A2P campaigns.
10DLC can have a number of benefits for local businesses when surveying their customers. For example, 10DLC can help businesses to:
- Reach a wider audience: 10DLC messages are delivered to a dedicated inbox on the recipient’s phone, which means that they are less likely to be missed or ignored. This can help businesses to reach a wider audience with their surveys.
- Improve response rates: Because 10DLC messages are delivered to a dedicated inbox, recipients are more likely to see and respond to them. This can lead to improved response rates for surveys.
- Collect more valuable feedback: 10DLC messages can be tracked more easily than traditional long code messages. This means that businesses can collect more valuable feedback from their customers.
Overall, 10DLC is a powerful tool that can help local businesses to improve the delivery of their surveys and collect more valuable feedback from their customers.
In today’s digital age, customer feedback is more important than ever before. With so many businesses vying for attention, it’s essential to get your customers’ input so that you can improve your products and services. One of the best ways to get customer feedback is to survey them directly.
There are many different ways to survey your customers, but one of the most effective is to use text messages. Text messages are a personal and direct way to reach your customers, and they’re more likely to be opened and read than emails or social media posts.
In addition, text messages are a great way to ask your customers to leave reviews on Google. Google reviews are one of the most important factors in driving traffic to your website and generating leads. In fact, a recent study found that businesses with a high number of Google reviews have a 40% higher click-through rate than those with a low number of reviews.
So, how do you survey your customers and ask them to leave reviews on Google via 10DLC compliant text messages? Here are a few tips:
- Start by segmenting your customer list. Not all of your customers are created equal. Some are more likely to leave reviews than others. By segmenting your customer list, you can target your surveys and requests for reviews to the people who are most likely to respond.
- Use a clear and concise message. When you’re sending a text message survey, make sure your message is clear and concise. You want to make it easy for your customers to understand what you’re asking them to do.
- Offer an incentive. People are more likely to respond to a survey if they’re offered an incentive. This could be anything from a discount on their next purchase to a free gift.
- Make it easy to respond. Make it easy for your customers to respond to your survey. The easiest way to do this is to include a link to your survey in your text message.
- Follow up. Don’t just send out a survey and then forget about it. Follow up with your customers to see if they’ve had a chance to complete it.
By following these tips, you can use text messages to survey your customers and ask them to leave reviews on Google. This is a great way to get valuable feedback and improve your business.
Here are some additional benefits of surveying your customers and asking them to leave reviews on Google via 10DLC compliant text messages:
- Increased customer satisfaction: When you survey your customers and ask for their feedback, you’re showing that you care about their opinion. This can lead to increased customer satisfaction, which can lead to repeat business and positive word-of-mouth marketing.
- Improved product development: By understanding what your customers want and need, you can improve your products and services to meet their needs. This can lead to increased sales and profits.
- Better customer service: By understanding what your customers are experiencing, you can provide better customer service. This can lead to increased customer loyalty and repeat business.
- Increased brand awareness: When your customers leave positive reviews on Google, it helps to increase your brand awareness. This can lead to more website traffic, leads, and sales.
Overall, surveying your customers and asking them to leave reviews on Google via 10DLC compliant text messages is a great way to improve your business. It’s a simple, effective way to get valuable feedback from your customers, which you can use to improve your products and services, increase customer satisfaction, improve customer service, and increase brand awareness.
Specifically for local businesses, there are a few additional benefits to surveying your customers and asking them to leave reviews on Google.
- Increased foot traffic: When potential customers see positive reviews of your business on Google, they’re more likely to visit your store or restaurant.
- Increased sales: Positive reviews can also lead to increased sales. In fact, a study by BrightLocal found that businesses with a 4.5-star rating on Google Maps receive an average of 27% more online visits than businesses with a 3-star rating.
- Improved reputation: Positive reviews can help to improve your business’s reputation. When potential customers see that your business has a lot of positive reviews, they’re more likely to trust you and do business with you.
If you’re a local business, I encourage you to start surveying your customers and asking them to leave reviews on Google. It’s a simple, effective way to improve your business and attract more customers.
