How to ask customers for reviews?
There are just as many ways to ask customers for reviews as there are communication within your business. These include:
● In person
● Over the phone (or via text)
● Through your website (ideally, a reviews page)
● Via email (email blast, personal email, company email, email signatures)
● Via social media (direct message or post)
● On receipts/invoices
● QR codes with link
How to ask for a review in person?
Asking for a review in person can be intimidating, but it is the most effective approach. If the opportunity presents itself, seize it! The easiest scenario would be that of a customer who approaches you with unsolicited praise. In this case, express your appreciation for their taking the time to provide the feedback, and then make the suggestion.
Create opportunities with conversation!
You don’t have to wait for a customer to come to you to ask them for a review. More often than not you’ll need to strike up a conversation with them that will provide the opportunity. You can do so by asking questions about their experience with your store, services, or products upon checkout. Good questions include:
● Did you find everything you were looking for today?
● Is this your first time (using the product you’re about to purchase)?
● How is that (product you’re purchasing)? I’ve tried (a similar product) but I have yet to try this one for myself.
● How was your experience in our store today?
Don’t force it!
Don’t ask for a review upon a customer’s first positive remark about your business. This will render your conversation genuine and you will come off as not caring about their experience but rather just about getting the review. Reviews improve your reputation, but you won’t get any if you don’t ask in the right manner. Instead, get a read on the customer. If their response is short and indicative that they don’t feel like talking, don’t force it. If they respond positively and offer more information or feedback, continue the conversation. As it comes to a close, ask them for the review.
How to ask clients for reviews over the phone?
If you own or operate a business that is customer support-heavy, you and your employees can find plenty of opportunities to ask clients for reviews over the phone. But choose who you’re asking wisely. If you’ve just helped a client through a long or difficult problem, it’s probably not best to ask them for a review.
Email blast!
This is an email that would go out to your customer list. You may want to do one broad email or segment it out as you see fit. This type of email could be as short and simple as a 1-10 scale rating, or it could include some brief copy.
Personalized email!
Nothing can make a customer feel quite as appreciated as when they receive a personal email from the business owner. Choose a handful of loyal customers who have done a great deal of business with you, or customers with whom you’re hoping to cultivate lasting relationships, and send them a personal note thanking them for their business and asking for the review.
Integrate a QR Code!
Are your customers engaging with your online profiles? Easily integrate a QR Code into your existing infrastructure and drive customers to conveniently access and engage with your online profiles. Integrate a dynamic QR Code into your existing POS, CRM, marketing materials, banners, and invoices to seamlessly drive your customers to your online profiles.
Every business has some sort of payment system, marketing or CRM that interacts with its customers. By integrating our QR Code and Profile.Guide system to your business's existing infrastructure, easily add the option for your customers to engage with your online profiles.
All of these are perfect examples of how to build reviews on your Google and how to have a positive reputation online. If you do not have time to build and you want to just focus on running your business, Reputation Boost can do this work for you so you don’t have to. Give us a call today and we will make sure your reputation online is secured and successful.